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AddAttachmentNs& Spenser Shumaker <sshumake@redhat.com>s$ redhat_support_tool.plugins.add_caset OpenCasec B s� e Z d Z d
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The usage statement that will be printed by OptionParser.
Example:
- %prog -c CASENUMBER [options] <comment text here>
Important: %prog is a OptionParser built-in. Use it!
s? %prog -s SUMMARY -p PRODUCT -v VERSION -d DESCRIPTION [options]( R ( t cls( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt get_usage0 s c C s t d � | j S( s�
The description statement that will be printed by OptionParser.
Example:
- 'Use the '%s' command to add a comment to a case.' % cls.plugin_name
s0 Use the '%s' command to open a new support case.( R t plugin_name( R ( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt get_desc< s c C s t d � | j S( s
The epilog string that will be printed by OptionParser. Usually
used to print an example of how to use the program.
Example:
Examples:
- %s -c 12345678 Lorem ipsum dolor sit amet, consectetur adipisicing
- %s -c 12345678
sW Examples:
- %s -s Summary -p Red Hat Enterprise Virtualization -v 3.0 -d description
( R R ( R ( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt
get_epilogH s c C s t d d d d d t d � d d �t d d d d
d t d � d d �t d d
d d d t d � d d �t d d d d d t d � d d �t d d d d d t d � d d �t d d d d d t d � d d �t d d d d d t d � d d �g S(! sO
Subclasses that need command line options should override this method
and return an array of optparse.Option(s) to be used by the
OptionParser.
Example:
return [Option("-f", "--file", action="store",
dest="filename", help='Some file'),
Option("-c", "--case",
action="store", dest="casenumber",
help='A case')]
Would produce the following:
Command (? for help): help mycommand
Usage: mycommand [options]
Use the 'mycommand' command to find a knowledge base solution by ID
Options:
-h, --help show this help message and exit
-f, --file Some file
-c, --case A case
Example:
- mycommand -c 12345 -f abc.txt
s -ps --productt destt productt helps7 The product the case will be opened against. (required)t defaults -vs --versiont versionsF The version of the product the case will be opened against. (required)s -ss --summaryt summarys! A summary for the case (required)s -ds
--descriptiont descriptions& A description for the case. (required)s -Ss
--severityt severitys$ The severity of the case. (optional)s -as --attachmentt
attachments6 Add an attachment to the newly opened case. (optional)s -gs --casegroupt casegroups6 Add this case to the designated case group. (optional)N( R R t None( R ( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt get_optionsW s* c C s� t d � | j } d | _ t } | j d s=t j � r)t j � | _ t j | j � x� t
r%t t d � � } t | � j
� d k r� t � � n y t | � } Wn t d � GHq] n X| t d t | j � d � k r| d k r| j | d j � | j d <t
} Pq] t d � GHq] WqL| GHt | � � n t j � | _ | s�t } xS | j D]H } | j � j � | j d j � k rbt
} | j � | j d <PqbqbW| s�t d � } | GHt | � � q�n d S( Ns ERROR: %s requires a product.R s* Please select a product (or 'q' to exit): t qs! ERROR: Invalid product selection.i t s ERROR: Invalid product provided.( R R R t _productsAryt Falset _optionst commont is_interactivet get_productst print_productst Truet raw_inputt strt stript Exceptiont intt ranget lent get_namet lower( t selft msgt beenVerifiedt linet inArrayR ( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt _check_product� sJ
" % c C s� t d � | j } t } d } x: | j D]/ } | j d | j � k r) | j � } Pq) q) W| j d sYt j � rEt j
| � x� t rAt t d � � } t
| � j � d k r� t � � n y t | � } Wn t d � GHq� n X| t d t | � d � k r3| d k r3| | d | j d <t } Pq� t d � GHq� WqY| GHt | � � n | s�t } xD | D]< } | j � | j d j � k rlt } | | j d <PqlqlW| s�t d � } | GHt | � � q�n d S(
Ns ERROR: %s requires a version.R R s* Please select a version (or 'q' to exit): R s! ERROR: Invalid version selection.i R s ERROR: Invalid version provided.( R R R R R R! R. t get_versionsR" R# t print_versionsR& R' R( R) R* R+ R, R- R/ ( R0 R1 R2 t versionsR R3 R4 R ( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt _check_version� sL
+
c C s� t d � | j } | j d s� t j � r� x� t r� t t d � � } y t | � j � } Wn t d � GHn Xt | � j � d k r� t � � n | d k r� t d � GHq/ | | j d <Pq/ Wq� | GHt | � � n d S( Ns ERROR: %s requires a summary.R s) Please enter a summary (or 'q' to exit): s! ERROR: Invalid summary selection.R R (
R R R! R" R# R& R' R( R) R* ( R0 R1 R3 ( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt _check_summary� s$
c C s� t d � | j } | j d s� t j � r� x� t r� g } y, t d � GHx t re | j t � � qL WWq/ t k
r� t d j
| � � j � } | d k r� t d � GHq� | j d � | j d <Pq/ Xq/ Wq� | GHt
| � � n d S( Ns! ERROR: %s requires a description.R sC Please enter a description (Ctrl-D on an empty line when complete):s
R s ERROR: Invalid description.t utf_8( R R R! R" R# R& t appendR' t EOFErrorR( t joinR) t decodeR* ( R0 R1 t userinputR ( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt _check_description s&
c C sl t d � } | j d s� t j � rht j � } t j | � x� t r� t t d � � } t | � j � d k r} t
� � n y t | � } Wn t d � GHn X| t d t
| � d � k r� | d k r� | | d | j d <PqA t d � GHqA Wqhnm t } xJ t j � D]< } | j d j � | j � k rt } | | j d <PqqW| sht d � } | GHn d S( Ns! ERROR: Invalid severity selectionR s+ Please select a severity (or 'q' to exit): R s" ERROR: Invalid severity selection.i R s" ERROR: Invalid severity specified.( R R! R" R# t get_severitiest print_severitiesR& R' R( R) R* R+ R, R- R R/ ( R0 R1 t
severitiesAryR3 t matchR ( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt _check_severity s4
+
c C s5 t d � } | j d szt j � r1t t d � � } t | � j � j � d k rwt j � } t j | � xt
rpt t d � � } t | � j � d k r� t � � n y t | � } Wn t d � GHn X| t
d t | � d � k rb| d k rb| | d | j d <| | d j � | j d
<t j t j d | j d j � | j d
f � Pqq t d � GHqq Wqwq1n� t } x� t j � D]� } | j d j � | j � j � k r�t
} | j � | j d <| j � | j d
<t j t j d | j d | j d
f � Pq�q�W| s1t d
� } | GHn d S( Ns# ERROR: Invalid case group selectionR s: Would you like to assign a case group to this case (y/N)? t ys+ Please select a severity (or 'q' to exit): R s" ERROR: Invalid severity selection.i R t casegroupnumbers! Casegroup(%s) casegroupnumber(%s)s$ ERROR: Invalid case group selection.s$ ERROR: Invalid case group specified.( R R! R" R# R' R( R) R/ t
get_groupst print_groupsR& R* R+ R, R- t
get_numbert loggert logt loggingt INFOR. R ( R0 R1 R3 t groupsAryRE t group( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt _check_case_group@ sN
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c C s@ | j � | j � | j � | j � | j � | j � d S( N( R5 R9 R: RA RF RR ( R0 ( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt
validate_argsp s
c C s� d } y�t j � } | j j � } | j d | _ | j d | _ | j d | _ | j d | _ | j d | _
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� � } | j � d k r[t d � GHd Sq^n | j j | � } | j � d k r�t d � } | GHt | � � n | j � | _ d t j t d t j! � t j" f GHt d � | j } | GHt# j$ t% j& | � | j d rTt t' � } | j d | j t( j) j* | j d � | j d f � nt( j+ � d k rIt, j- j. t d � | j � t � } t | � j � } | d k rdt/ j0 d d g d t/ j1 d t/ j2 �}
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f � Pq�q�Wqdn t d � | j | j f GH| j d s�t t d � | j � } t | � j � } | d k r�t t' � } | j d! | j � q�n Wn� t5 k
r} t d" � t | � } | GHt# j$ t% j6 | � � n� t7 k
rU} t d# � | j8 } | GHt# j$ t% j6 | � � no t9 k
r�t d$ � } | GHt# j$ t% j6 | � � n8 t k
r�t d% � } | GHt# j$ t% j6 | � � n Xd S(& NR R R R R R RH sV Would see if there is a solution to this problem before opening a support case? (y/N) RG R t prompts- Selection (q returns to case creation menu): s5 Would you still like to open the support case? (Y/n) t ns" Thank you for using Red Hat Accesss. ERROR: There was a problem creating your case.s %s%s%st -s. Support case %s has successfully been opened.
R s -c %s -d '[RHST] File %s ' %si sg Would you like Red Hat Support Tool to automatically generate and
attach a SoS report to %s now? (y/N) t sosreports --batcht stdoutt stderrs
s .tar.s -c %s %ss� Please attach a SoS report to support case %s. Create a SoS report as
the root user and execute the following command to attach the SoS report
directly to the case:
redhat-support-tool addattachment -c %s <path to sosreport>
s: Would you like to attach a file to %s at this time? (y/N) s -c %ss ERROR: %ss5 Unable to connect to support services API. Reason: %ssZ Problem connecting to the support services API. Is the service accessible from this host?s Unable to create case.(: R t apihelpert get_apit imt makeCaseR! R R R R R t folderNumberR" R# R' R R( R) R/ t problemst diagnoseCaset recommendationpromptert generate_metadataR R t runt casest addt get_caseNumberR* t _caseNumberR t BOLDt MAX_RULEt ENDRL RM RN RO R t ost patht basenamet geteuidt sysRX t writet subt Popent PIPEt STDOUTt communicatet splitR t WARNINGR t reasonR ( R0 t apit caseR3 t recommendationst recpromptt recdoct lht csR1 t pt outputt outRl t evet re( ( sI /usr/lib/python2.7/site-packages/redhat_support_tool/plugins/open_case.pyt non_interactive_actionx s�
N( t __name__t
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__author__t getLoggerRL R
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